Managed Engineering & 24/7 Support for U.S. Software
Keep your platform shippable, secure and on-call ready — without paying for an in-house DevOps and SRE team you don't yet need.
Most U.S. software teams hit a predictable wall: the original engineers move on, the platform stops getting maintained, dependencies fall behind, security patches pile up, and the next critical bug takes a week to fix because nobody on the current team understands the original architecture.
Buraq's managed engineering practice solves that. We adopt your existing codebase, document it, modernize the deployment pipeline, set up real observability, and operate it under SLAs aligned to U.S. business hours with after-hours on-call coverage. Your platform stops being a liability and starts being a controllable asset again.
What teams in United States are up against
Critical bugs taking days to resolve because the original engineers are no longer on the team.
Dependency rot — Node 14, Python 2, end-of-life frameworks blocking every new feature.
No real observability: outages discovered when customers tweet, not when monitoring alerts.
Security patches sitting in the backlog because nobody owns vulnerability remediation.
Renewals coming up on legacy SaaS contracts you can't easily migrate off because nobody understands the integrations.
Where we deliver across United States
Built for United States regulatory requirements
Documented patch management and change control aligned to SOC 2 CC7 and CC8 controls.
HIPAA Security Rule maintenance: incident response, contingency planning, and audit logging.
Vulnerability management programs aligned to NIST SP 800-53 and CISA known-exploited-vulnerabilities tracking.
On-call procedures and runbooks that hold up under post-incident review and customer audit.
Outcomes for United States teams
Predictable monthly cost vs. crisis-mode contractors
Fixed monthly retainer covers maintenance, monitoring, on-call and a defined backlog of feature work. No emergency rates, no scope-creep invoices.
U.S. business-hours response with global on-call
Sub-hour response on Sev-1 incidents during U.S. business hours, follow-the-sun coverage for after-hours, all under written SLA.
Real observability, not just dashboards
Datadog, Sentry, Grafana or your stack of choice — instrumented, alerted, and actually triaged. Outages get caught before customers notice.
A platform you can confidently sell or scale
Documentation, runbooks, IaC and CI/CD that hold up under acquisition due diligence or aggressive growth without falling apart.
Adopt, document, modernize, operate
Every managed engagement starts with a 2–4 week adoption sprint. We map the architecture, document tribal knowledge, identify the highest-risk technical debt, and stand up the observability and on-call infrastructure your platform needs. By week 4, we own incident response and you have a written assessment of platform risk.
From there, we operate under a monthly retainer covering uptime, security patching, dependency upgrades, performance tuning, and a defined budget of feature work. Quarterly business reviews show what we shipped, what we prevented, and where the next investment should go.
Designed for U.S. customer expectations
U.S. enterprise customers expect 99.9%+ uptime, sub-hour incident response, and the ability to produce SOC 2 evidence on demand. Our managed engineering operates to those expectations as the default — your customers stop being surprised when something works the way it should.
When your sales team needs to answer a 200-line security questionnaire, we provide the evidence directly. When a Sev-1 hits at 2 AM EST, the on-call engineer is paged, the customer comms template fires, and the post-mortem is on your desk within 48 hours. That's the difference between hoping nothing breaks and actually being operationally mature.
Technologies we deploy in United States
United States questions, answered
Have a question not listed here? Contact our United States team and we'll get back to you.
Can you take over a codebase nobody on our team understands anymore?
What SLAs do you commit to?
Do you replace our in-house team or supplement it?
How is this different from hiring a freelancer or staff augmentation?
Other services for United States
Maintenance & Management Services in other markets
Make your platform a controllable asset again
Book a 30-minute platform health assessment. We'll walk through your current monitoring, deployment pipeline and incident history, then return a written maintenance proposal within a week.